Privacy & Security

To preserve the confidentiality of all information you provide to us, we maintain the following privacy principles:

1. We only collect personal information that we believe to be relevant and required to understand your business needs and to conduct our business.

2. We use your personal information to provide you with better customer services and products.

3. We will hold the data, together with other information, securely and confidentially and process it for the purpose of carrying out our activities. These activities are administration, marketing and prospecting, accounts and records, debt management, factoring, credit insurance, credit assessment and rating, credit referencing, surety, research and legal services.

4. We may pass your personal information to Coface, its subsidiaries, CreditAlliance members and correspondent agents for the purposes of the above-mentioned activities.

5. We will not disclose your personal information to any external organisation unless we have your consent or are required by law or have previously informed you.

6. We may be required to disclose your personal information to Governmental or judicial bodies or agencies or our regulators, but we will only do so under proper authority.

7. We aim to keep your personal information on our records accurate and up-to-date.

8. We maintain strict security systems designed to prevent unauthorised access to your personal information by anyone, including our staff.

9. All Coface companies, all our staff, CreditAlliance members and correspondent agents with permitted access to your information are specifically required to observe our confidentiality obligations.

By maintaining our commitment to these principles, we at Coface will ensure that we respect the inherent trust that you place in us.

Data Security

• Security is our top priority. Coface will strive at all times to ensure that your personal data will be protected against unauthorised or accidental access, processing or erasure. We maintain this commitment to data security by implementing appropriate physical, electronic and managerial measures to safeguard and secure your personal data.
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• Our web servers are protected behind "firewalls" and our systems are monitored to prevent any unauthorised access. We will not send personal information to you by ordinary email. As the security of ordinary email cannot be guaranteed, you should only send email to us using the secure email facility on our website.

All practical steps will be taken to ensure that personal data will not be kept longer than necessary and that we will comply with all statutory and regulatory requirements concerning the retention of personally identifiable information.

Collection of Personal Information

• Use of Cookies
Your visit to this site may be recorded for analysis on the number of visitors to the site and general usage patterns. Some of this information will be gathered through the use of "cookies". Cookies are small bits of information that are automatically stored on a person's web browser in their computer that can be retrieved by this site. Cookies can make the site more useful by storing information about your preferences on particular sites, thus enabling website owners to provide more useful features for their users. The information collected by "cookies" is anonymous aggregated research data, and contain no name or address information or any information that will enable anyone to contact you via telephone, e-mail or any other means. Most browsers are initially set to accept cookies. If you would prefer, you can set your browser to disable cookies or inform you when they are set. However, by disabling them, you may not be able to take full advantage of our website.

• Marketing Promotions
Occasionally we may collect personal information from visitors to this site and those individuals that participate in a contest or promotion. Such information is only collected from individuals who voluntarily provide us with their personal information. We may use this information to advise them of products, services and other marketing materials, which we think, may be of interest to them. We may also invite visitors to this site to participate in market research and surveys and other similar activities.
You can choose to receive marketing and other promotional materials by email. If you do receive email or promotional direct mailings, you will always have an opportunity to opt-out.

If at any time you would like us to cease sending you direct mailings, please contact Marketing Department of our offices in the Greater China Region.

Hong Kong
Compagnie Française d’Assurance pour le Commerce Extérieur, branch in Hong Kong
29th Floor, @Convoy, 169 Electric Road, North Point, Hong Kong
Tel.: (852) 2585 9188
E-Mail: coface@coface.com.hk

PRC
Coface (Shanghai) Information Services Co. Ltd.
Suite 1701-03, Citic Square, 1168 Nanjing West Road, Shanghai 200041, PRC
Tel.: (86) 21 6171 8100
E-Mail: shanghai@coface.com

Taiwan
Compagnie Française d’Assurance pour le Commerce Extérieur, Taiwan branch
Room A5, 6th Floor, No.16, Section 4, Nanjing East Road, Taipei 10553, Taiwan
Tel.: (886) 2 2577 5797
E-Mail: taipei@coface.com

Our Information Collection Statement

The Statement is intended to notify you why personal data is collected, how it will be used and to whom data access requests are to be addressed. It is also made by Coface in accordance with the Personal Data (Privacy) Ordinance of the Hong Kong Special Administrative Region and the R.O.C. Computer Processed Personal Data Protection Law.

a. Why we collect your data
From time to time, we collect your personal information to carry out and administer our services to you and in an effort to improve your customer experience. Without such data we may be unable to open or continue accounts or establish or provide our services.

b. How your data may be used
We will hold the data, together with other information, securely and confidentially and process it for the purpose of carrying out our activities. These activities are administration, marketing and prospecting, accounts and records, debt management, factoring, credit insurance, credit assessment and rating, credit referencing, surety, research and legal services.

c. Disclosure of your personal information
Information held by the Coface relating to a customer will be kept confidential but we may provide such information to the following parties (whether within or outside the Hong Kong Special Administrative Region) for the purposes set out in paragraph (b):

i. any agent, contractor or third party service provider who provides administrative, telecommunications, computer, payment or other services to Coface in connection with the operation of its business;

ii. any other person under a duty of confidentiality to Coface including its subsidiaries, Alliance members and agents which has undertaken to keep such information confidential;

iii. any person to whom Coface is under an obligation to make disclosure under the requirements of any law binding on Coface or any of its subsidiaries, CreditAlliance members and correspondent agents or under and for the purposes of any guidelines issued by regulatory or other authorities with which Coface or any of its subsidiaries, CreditAlliance members and correspondent agents are expected to comply;

d. Data access requests
Under the terms of the Ordinance, any individual has the right:

i. to check whether Coface holds data about them and of access to such data;

ii. to require Coface to correct any data relating to them which is inaccurate;

iii. to ascertain Coface's policies and practices in relation to data and to be informed of the kind of personal data held by Coface;

e. Nothing in this Statement shall limit the rights of customers under the Personal Data (Privacy) Ordinance and Computer Processed Personal Data Protection Law.

Contact us

Requests for access to data or correction of data or for information regarding policies and practices and kinds of data held should be addressed to Data Officer at our offices in the Greater China Region:

Hong Kong
Compagnie Française d’Assurance pour le Commerce Extérieur, branch in Hong Kong
29th Floor, @Convoy, 169 Electric Road, North Point, Hong Kong
Tel.: (852) 2585 9188
E-Mail: coface@coface.com.hk

PRC
Coface (Shanghai) Information Services Co. Ltd.
Suite 1701-03, Citic Square, 1168 Nanjing West Road, Shanghai 200041, PRC
Tel.: (86) 21 6171 8100
E-Mail: shanghai@coface.com

Taiwan
Compagnie Française d’Assurance pour le Commerce Extérieur, Taiwan branch
Room A5, 6th Floor, No.16, Section 4, Nanjing East Road, Taipei 10553, Taiwan
Tel.: (886) 2 2577 5797
E-Mail: taipei@coface.com

Note: In case of discrepancies between the English and Chinese versions, the English version shall apply and prevail.

IMPORTANT: By accessing this web site and any of its pages you are agreeing to the terms set out above. Thank you for choosing Coface.