Professional debt collection: Get fast debt recovery

Quickly recover your outstanding invoices with commercial debt collection supported by

Recover Late Payments Anywhere in the World

Delays and non-payments can severely impact your cash flow and business performance. One in four bankruptcies are due to unpaid debt, and a single major debtor can weigh heavily on your business transactions… and even threaten your company’s survival.

  • Recover Worldwide

    Reclaim your trade receivables regardless of your debtors' location, even if they reside outside Hong Kong. Through Coface's international debt collection service, you have a single contact point irrespective of the debtor's country. At Coface, we empower you to take decisive action against debtors worldwide, offering expert guidance, anticipated outcomes, and access to a global network of legal professionals.

  • Efficient Debt Recovery

    As a leading provider of credit insurance, Coface's debt collection services significantly enhance the likelihood of reclaiming your funds. We streamline the process, freeing you to concentrate on expanding your enterprise.

  • Pay Only for Successful Recoveries

    Reduce your expenses! With Coface's commercial debt collection solution, you're charged a commission solely on the amounts recovered.

  • Protect your brand image

    Engage Coface's seasoned professionals to uphold positive business relationships with your clients, enabling you to pursue business growth while we advocate on your behalf.

Find out how Coface can recover your unpaid invoices

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What does failure really cost you?



The extra turnover needed to make up for loss

The simulation above shows the additional turnover that your company must achieve to compensate for the loss due to a non-payment.

Get a free analysis of your client portfolio

International debt collection service

Need A B2B Debt Collection Service On the Other Side of the World? 

Coface Group collects your outstanding invoices in 190 countries using a one-of-a-kind international network of partners. 

Debt collection experts in Hong Kong act as a link between you and the local manager handling your request.

These contacts have extensive knowledge of the local language, legislation, market and practices.



Patricia J. , Global Sales Director in Pharmaceutical industry

How do I demand that my key client settles their invoices without putting too much strain on our business relationship that keeps my company afloat? Coface knows how to do just that, leaving me free to discuss new projects with the client.

Hassan B., CFO in textile sector

A number of clients weren’t honouring big invoices that were pending payment. It was taking up too much time and too much tracking with very little return. Thanks to Coface, I’ve now got more peace of mind, it’s more efficient and I’ve got better liquidity.

Johan H., small business owner in Retail sector

My client in Vietnam still hadn’t settled his invoice after 8 months even though they’d received the goods without a problem. But - thanks to Coface - I was indemnified in 2 weeks.

How do I get my customer to pay?

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Has your client still not settled their debt regardless of your reminders? The next step is to send a registered letter with acknowledgment of receipt giving them formal notice to pay.

Then, if - regardless of your out-of-court actions - your client still doesn’t honour their debt, you can launch a legal debt collection process and embark on various legal procedures: these range from a court order to pay or a summons for payment to

How do I get my customer to pay?


a summary procedure. But you should remember that this approach can be expensive and time-consuming, and the outcome may be uncertain.

When you authorise Coface to collect your unpaid debts, we guarantee to:

  • Recover your money quickly
  • Save you time so you can grow your business
  • Request our commission only if we are successful

Commercial debt collection: what is it?

Late payments or non-collection of receivables can have far-reaching consequences on your cash flow. Unpaid debts are the reason behind 25% of bankruptcies. A single major debtor can vastly restrict your ability to do business or even jeopardise your company’s future.

Frequently Asked Questions

Find out how Coface can recover your unpaid invoices

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Coface’s commercial debt collection services is not available in China.